Understand your issue

To better understand what might be happening with your device, please refer to our Frequently Asked Questions section to troubleshoot common issues.

If your issue is service-related, such as connectivity to the network, please contact your mobile carrier (e.g., Xfinity Mobile)

Understand your device warranty and warranty claim options

Here are some things to know about the manufacturer warranty that covers your pre-owned device:

Your pre-owned device will likely have a minimum of 3 months of OEM warranty remaining from the date the device got shipped to you. 

  • The warranty¬†covers manufacturer defects, like an electrical or mechanical malfunction. Physical damage caused by outside forces, like water damage or a cracked screen,¬†is not¬†covered by the warranty.
  • If you believe your device has a warrantable defect, you have a couple of options:

o   Reach out directly to the OEM (Original Equipment Manufacturer) for a warranty claim (this will be the most effective option, especially if you are able to go to an OEM physical store)

o  Within 30 days of purchase, you can also reach out to Rexi with a description of your issue for a warranty claim. Rexi will issue a Return Authorization and refund upon validating your warranty claim post inspection of your returned device. If Rexi is not able to replicate the issue and validate the warranty claim, we will provide you with a refund minus a $35 restocking fee.

Helpful Hint: You should remove your SIM card and backup your device and delete any personal data (if applicable) before shipping it to a manufacturer for warranty support.

Apple

Visit the closest Apple store or call (800) 692-7753.

Samsung

Visit a Samsung Authorized Service Center or call (800) 726-7864.

Google

Visit a Google Authorized Service center or contact Google. Google also offers device chat support by selecting Settings > Tips, then Support > Chat.

Motorola

Call Motorola at (800) 734-5870.

Have questions?

If you have any issues regarding your warranty, contact us via chat or email. Our specialists are happy to help.